Refund policy
At Caddies & Birdies, we take great care in preparing and packaging every order.
Due to the perishable nature of our food products, we do not accept returns or exchanges.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery at hello@caddiesandbirdies.com.
To help us review your claim, please include:
- Your order number
- Clear photos of the damaged product(s)
- Photos of the external packaging
- A brief description of the issue
Once reviewed, we may offer:
- Store credit, or
- A replacement order
Claims are reviewed on a case-by-case basis and are issued at our discretion.
Incorrect Shipping Information
Please ensure all shipping details are entered correctly at checkout. We are not responsible for delays, lost parcels, or failed deliveries caused by incorrect shipping information provided by the customer.
Delivery Delays
While we aim to dispatch all orders promptly, delivery times are estimates and may occasionally be affected by courier delays outside of our control.
Contact Us
If you have any questions regarding your order, please contact us at: